Highways UK 2020 Starts in



4/5 November 2020, NEC, Birmingham




Talking Heads - Innovation

Creating a legacy of continuous improvement

Technical excellence and true collaboration lie at the core of the pavement efficiencies achieved across the different delivery programmes within Highways England's Road Period 1

Jon Cole

Jon Cole

Head of Pavement Efficiency and Productivity, Highways England

Thursday 31 October 2019

Our pavement efficiency journey started with a workshop in September 2015 in recognition that the way we delivered pavement needed to contribute significantly to the RIS1 capital efficiency KPI (target £1.2BN). Representatives from our Operations Directorate and our supply chain were present, and this set the context and agenda for how the Pavement Efficiency Group or PEG, as it affectionately became known, would work to challenge both Highways England and the supply chain to recognise efficiency opportunities through the delivery of pavement works.

Our story is one of technical excellence and true collaboration with the supply chain to enable pavement efficiencies across the different delivery programmes of Highways England; and, to align their goals to the safety, customer and delivery imperatives of Highway England.

As a delivery team we've tried to think of this as a change programme, we always knew that the technical side was only part of what we had to deliver; engaging with delivery teams, and especially designers, to buy in to what we were proposing was the challenge. We've occasionally found it difficult to get passed traditional ways of thinking and this has shaped our engagement, making it simple, visual and impactful so our messages were clear and connected to the overall objective of achieving the challenge of KPI7.

We've created technical content in an engaging way through digital integration that forms the basis of our engagement approach and we have embraced different media to share our message and ideas across the entire pavement delivery community. We've used lean tools to help our outward facing engagement and planning and adopted simple, visual and engaging content that is easy to understand and implement. Our single source of content is hosted in Prezi and can be accessed by anyone; it is live and periodically reviewed and updated.

Our pavement efficiency levers have been tailored to align with the definition of an efficiency in the Efficiency and Inflation Monitoring Manual which governs our work and we have developed 37 levers that can be used either in isolation or in combination depending on the project or delivery function. Working jointly with SES from an early stage was key to the long-term success of PEG, to ensure that they were supportive of what we were promoting. As a result, we structured the project with our lead technical expertise partnered with SES gaining their strategic alignment.

To promote the levers, the team has embedded itself in the various efficiency meetings around the country, and across all delivery programmes, gaining a unique insight into the different challenges of individual projects and programmes; actively sharing knowledge across them. This had led to cross programme learning and the adoption of several efficiency levers in different programmes.

The pavement efficiency technical partner has engaged directly with over 50 delivery teams across Major Projects and Operations programmes. Part of our engagement is to discover best practice and we've taken the best practice from Operations and shared it with Major Projects and vice versa whilst adding these ideas to our toolkit.

To date £352m pavement efficiencies have been level 2 assured with a further c£70m awaiting assurance. These efficiencies are evidenced through project level efficiency registers and validated by the Central Efficiency Group. In exceeding the challenging target of £350m in this RIS period, positions our team well to continue sharing best practices in pavement delivery to also continue meeting the efficiency targets of future Road Investment periods, having created a legacy of continuous improvement.

Jon Cole, Head of Pavement Efficiency and Productivity, Highways England

Jon along with James Burdall, Associate Director of AECOM, will explore some of the technical innovations achieved through PEG within the Civils and Materials Dome at 16.30 on 6 November. Additionally Jon will address the process of achieving a step change, at the Burges Salmon stage at 13.30 on 7 November